Conflict is an inevitable part of life. There will always be conflict. The question is: how do we deal with conflict effectively?
Participants will learn how facilitate open communication of controversial issues while maintaining relationships and teamwork. They can effectively use collaboration as a style of managing contention; confront conflict positively and constructively to minimize impact to self, others, and the organization; and reduce conflict and build relationships and teams by specifying clear goals, roles, and processes. Participants can understand that conflict is a natural result of the improvement process and manage conflict to affect change.
Participants will become more aware of their attitudes about conflicts and the main styles they use to handle them. They must increase their awareness of the team members’ conflict styles. The more practiced members can become with skills for resolving conflicts and mediating disputes, the more effective the workplace team can become.
By the end of this program, participants will be able to:
- Define their individual conflict style
- Discuss the dynamics of conflict in the workforce
- Describe five primary conflict resolution styles
- Analyze the impact of feelings and emotions – particularly anger in conflict situations.
- Identify their individual anger cues and triggers, which precipitate angry reactions.
- List steps to de-escalate anger in themselves and others
- Assess how to separate organizational and personal problems
- Advocate for their position or point of view with confidence.
- Demonstrate their ability to communicate openly and clearly.
- List actions steps to apply conflict resolution techniques to work situations.